Senior Manager, Program Management

About the role

Coupang is expanding into Taiwan and is looking for a Senior Manager, Program Management to help lead its growth there. The role manages the end-to-end product onboarding process for the Jiku line of business, which covers international products, and works with several internal teams to ensure catalog quality and operational performance.

Key responsibilities

• Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.
• Ensure the quality of catalog onboarding, including images, content, titles and translations.
• Manage SLAs and operational metrics.
• Work with the Jiku business team, Jiku product team, catalog product team and compliance stakeholders such as the PCO team.
• Oversee AI-assisted translation quality and prevent escalations.
• Proactively identify and fix problems.

Required profile

• People leadership and team management.
• Operational process management.
• Stakeholder management across cross-functional teams.
• Understanding of catalog onboarding workflows (content, images, titles, translation).
• Ability to manage and collaborate with technology and product teams, though deep technical knowledge is not required.

Preferred: experience with international product onboarding, familiarity with compliance requirements for international and cross-border products, and experience managing AI-assisted workflows or translation quality. The recruitment process consists of an application review, a job-fit interview and a focus interview, followed by an offer.