Quick Flex Program Manager

About the role

Coupang is expanding its presence in Taiwan and is looking for a Quick Flex Program Manager to lead its last-mile delivery network. The role drives operational excellence, customer experience improvements and innovation across the network, acting as a bridge between operations, transportation, customer experience, product, vendors and field teams. It involves leading cross-functional projects on process optimization, delivery quality, vendor performance and network innovation.

Key responsibilities

• Lead projects that improve QuickFlex network performance, customer experience and delivery quality, turning ideas into pilots, prototypes and scalable solutions
• Analyze end-to-end supply chain and last-mile delivery processes and partner with operations teams to improve network flow, capacity utilization and service quality
• Manage and analyze operational data, build dashboards and scorecards, run root cause analyses and set measurement frameworks
• Monitor customer experience metrics, complaints and defects, and work with Customer Service, Operations and Transportation to fix them
• Build partnerships with vendors and delivery service providers, hold regular business reviews and coordinate cross-functional priorities
• Help create and improve operational SOPs, document workflows and support onboarding of new initiatives
• Prepare executive presentations, business reviews and operational updates for leadership

Required profile

• Bachelor's degree in Supply Chain, Engineering, Business, Operations Management, Logistics, Analytics or a related field
• 3-5+ years of experience in program management, supply chain, logistics, business operations, consulting, customer experience or process improvement
• Strong understanding of end-to-end supply chain and last-mile delivery operations
• Proven ability to manage projects and influence stakeholders without direct authority, and experience with external vendors and cross-functional teams
• Experience in e-commerce, logistics, parcel delivery, marketplace operations or startups preferred

Required skills

• Advanced analytical skills with Excel, SQL, Power BI, Tableau or similar tools
• Building business cases, executive presentations and operational dashboards
• Project management, problem solving and communication