Senior Data Analyst (Customer-Centric Planning)

About the role

The Customer‑Centric Planning team seeks a Senior Data Analyst who combines analytical expertise with an engineering mindset. You will build and maintain data infrastructure, operate Airflow and Presto clusters, and use Python and AI tools to automate workflows that support Supplier Support, Customer Support, and Andon teams.

Key responsibilities

• Provide rapid (within hours) ad‑hoc analysis and high‑quality data reports for operational teams.
• Conduct operational pain‑point and root‑cause analysis, building customer‑experience funnels to identify and resolve issues.
• Design, develop, and maintain end‑to‑end ETL pipelines and Data Marts using Presto/Hive SQL and Airflow DAGs, ensuring data quality and pipeline health.
• Create automation scripts in Python, integrating Slack, GitHub, Zendesk, Tableau, Presto, Confluence and internal APIs, and leverage LangChain and other AI tools to reduce manual effort.

Required profile

• 3+ years of data analysis or data engineering experience with complex SQL (recursive CTEs, window functions, JSON parsing).
• Strong business‑analysis sense, able to turn vague problems into concrete data projects.
• Experience with Tableau Server, Power BI, or similar reporting platforms.

Required skills

• Python programming
• Airflow workflow orchestration
• Presto and Hive SQL
• Advanced SQL querying
• Tableau Server / Power BI
• GitHub version control
• LangChain and AI/LLM tooling (Windsurf, Gemini, Copilot)
• API integration (Slack, Zendesk, Confluence, internal services)