Senior Associate, Project Manager, Digital Banking

About the role

DBS is looking for a Senior Associate, Project Manager for its Digital Banking team in Taipei. The team leads the digital strategy for consumer banking and builds the foundations of the digital customer journey, focusing on innovative products and services that integrate banking into customers' digital lives. The role suits someone who understands the millennial generation and can bring fresh ideas to the bank.

Key responsibilities

• Lead a team to drive mobile innovation projects and identify business opportunities, improving the digital customer journey with AI and machine learning.
• Build digital and mobile strategies, extending DBS's omni-channel approach and pioneering new digital experiences.
• Manage stakeholders, technology and operations, and product teams, collaborating with cross-functional partners such as Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk and Operations to deliver end-to-end digital solutions.
• Design and develop customer and employee journeys on the digital channel, identify opportunities for digital value capture and cost management, and ensure timely project delivery.
• Anticipate emerging mobile technologies, customer data and insights, industry and customer behaviour trends, and continuously improve online and mobile offerings.
• Improve customer satisfaction by monitoring voice-of-customer feedback, defining short-term actions and permanent fixes.
• Design customer migration and communication plans through online marketing campaigns and engagement efforts.
• Track channel performance with data, analyse customer usage and traction, and define business requirements for digital enhancements, including reviewing functional specifications and signing off on user acceptance testing.

Required profile

• Minimum 10 years of experience in a related position.
• Experience leading a team.
• Experience in digital channel management, gathering business requirements and managing channel projects and initiatives.
• Degree or postgraduate degree (Masters preferred).

Required skills

• Strong knowledge of digital trends and technological savvy.
• Strong analytical ability.