Business Analyst, Technology (Alyst Specialist)

About the role

dbs is hiring a Business Analyst (Technology Alyst Specialist) in its Technology & Operations team in Taipei. Technology & Operations provides a secure, efficient and resilient technology foundation for the bank, managing core banking operational processes and supporting business growth across multiple banking channels. The role is based at the Taipei Hub on the 13th floor, on a regular schedule, full time.

Key responsibilities

• Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms and branch service systems, ensuring high availability and operational stability.
• Act as a Subject Matter Expert (SME) for business users, operations teams and technology partners across global and local markets.
• Deliver technology initiatives such as system enhancements, new functionality and ongoing application maintenance aligned with business objectives.
• Analyse business requirements, document end-to-end processes and turn them into functional and technical specifications.
• Collaborate with business stakeholders, developers, QA and infrastructure teams to design, build, test and implement solutions.
• Support production incidents, perform root cause analysis and drive timely issue resolution.
• Monitor and optimise system performance, capacity and reliability to meet service level expectations.
• Take part in Agile/Scrum activities such as sprint planning, backlog refinement, user story definition and delivery tracking.
• Work with regional and global partners to ensure consistent service delivery, standards compliance and continuous improvement.