Business Analyst - Technology & Operations (T&O)

About the role

dbs is hiring a Business Analyst for its Technology & Operations (T&O) team in Taipei. T&O provides a secure, efficient and resilient technology foundation for the bank, managing core banking operational processes and delivering technology services across multiple banking channels. The role sits in the Technology schedule, is full time and based at the Taipei Hub (13th floor).

Key responsibilities

• Provide application and production support for Institutional Banking Group (IBG), payment utility platforms and branch service systems, focusing on system availability and operational stability.
• Serve as a subject matter resource for business users, operations teams and technology partners across local and regional markets.
• Support system enhancements, new functionality and ongoing application maintenance aligned with business priorities.
• Gather, analyse and document business requirements and end-to-end processes, turning them into clear functional and technical specifications.
• Collaborate with business, development, quality assurance and infrastructure teams, and help ensure requirements are reflected in system design and implementation.
• Support production incidents, take part in root cause analysis and help resolve issues quickly.
• Assist in monitoring system performance, capacity and reliability against agreed service levels.
• Take part in Agile delivery activities such as sprint planning, backlog refinement, user story definition and delivery tracking.
• Work with regional and global partners to support consistent service delivery and continuous improvement.

Required profile

• Experience in business analysis, application support or a related techno-functional role supporting enterprise systems.
• Ability to analyse complex business or operational processes and communicate requirements clearly.
• Experience in requirements gathering, process documentation and functional specification development.
• Strong communication and stakeholder engagement skills, working with both technical and non-technical partners.
• Ability to work independently and collaboratively in a structured, professional environment.
• Exposure to Institutional Banking, payment systems or branch operations is beneficial but not mandatory.

Required skills

• Familiarity with Agile delivery methodologies.
• Use of collaboration tools such as JIRA and Confluence.