Regional Account Coordinator – Asia

About the role

The Regional Account Coordinator supports the Regional Account Manager (RAM) as the central hub for a key customer’s logistics activities across Asia. You will ensure daily shipment execution, coordinate with stations and agents, and maintain high‑quality data while preparing global performance reports.

Key responsibilities

• Monitor daily shipment status, bookings, pick‑ups and deliveries across the region.
• Communicate with customers and origin/destination offices to arrange and track shipments.
• Coordinate operational queries with all stations, branches and agents.
• Enter and maintain shipment, rate and billing data in the system, ensuring data quality.
• Prepare regional business activity reports and compile global KPI, QBR and pricing reports for the customer.
• Track KPI metrics such as OTP, data quality, EDI and billing, reporting results to the RAM.
• Follow up on logistics issues, claims and operational abnormalities, escalating when needed.
• Support project progress monitoring and ad‑hoc logistics tasks.

Required profile

• College graduate with at least 3 years of freight forwarding experience.
• Knowledge of air and ocean imports/exports, customs and rate management.
• Strong communication, proactive attitude and detail‑orientation.
• Excellent planning, organization and problem‑solving abilities.

Required skills

• Proficient in Microsoft Word
• Proficient in Microsoft Excel
• Proficient in Microsoft PowerPoint
• Competent with email and general internet applications