Product Quality Manager

About the role

The Product Quality Manager (PQM) at Ring drives quality management across the product development lifecycle, partnering early with engineering, contract manufacturers and suppliers. The role focuses on embedding quality requirements and customer‑centric considerations from concept through production to ensure consistent device quality and high customer satisfaction.

Key responsibilities

• Manage contract manufacturer (CM) qualification to meet Ring’s quality standards.
• Conduct New, Unique, Difficult (NUD) analyses to assess quality, safety and customer‑experience risks of novel designs.
• Define Critical to Quality (CTQ) parameters and perform systematic risk identification through DFMEA and risk‑tracer mechanisms.
• Implement Out‑of‑Box Audits (OBA), lessons‑learned processes and AI‑powered tools for risk summarisation and issue documentation.
• Monitor post‑launch performance using metrics such as manufacturing yield, OBA results, Ongoing Reliability Test (ORT), pre‑alert/alert indicators and field returns.
• Leverage AI‑driven analytics to detect emerging quality trends, flag risks proactively and accelerate root‑cause analysis.
• Collaborate with the Sustaining Product Integrity (SPI) team and stakeholders to continuously improve product quality and customer experience.

Required profile

• Proven experience in product quality management within hardware or consumer‑electronics manufacturing.
• Strong ability to work early in development cycles and influence design decisions.
• Experience coordinating with contract manufacturers, component suppliers and cross‑functional engineering teams.
• Analytical mindset with a focus on customer impact and continuous improvement.

Required skills

• DFMEA (Design Failure Mode and Effects Analysis)
• NUD (New, Unique, Difficult) analysis
• CTQ (Critical to Quality) definition
• Out‑of‑Box Audit (OBA) execution
• Ongoing Reliability Test (ORT) monitoring
• Risk‑tracer mechanisms for design, process, safety and compliance risks
• AI‑powered quality assessment tools and analytics