Principal, Process Innovation (Fulfillment Center)

About the role

Coupang is expanding in Taiwan and is looking for a Principal, Process Innovation for its fulfillment center network. The Process Innovation team improves processes across the supply chain, supports the implementation of improvements on the ground and works with senior management on status, risks and changes. The main goals are improving processes and costs.

Key responsibilities

• Own and drive strategic process innovation initiatives across the fulfillment center network, improving safety, quality, productivity, cost and customer experience.
• Lead network-level programs and process transformation, ensuring scalable and standardized solutions across centers.
• Define, implement and continuously improve operational processes, standard work and governance mechanisms.
• Use data analytics, performance metrics and structured problem-solving to find process gaps, root causes and sustainable solutions.
• Lead cross-functional projects with Operations, Technology, Planning, Analytics, Finance, Engineering and others.
• Design, test and deploy process improvements, automation opportunities and productivity solutions.
• Analyze recurring operational challenges and service disruptions, and develop business cases and present to senior stakeholders.
• Set up monitoring of key metrics, measure program success and track realized benefits.
• Mentor team members and partner with regional and global stakeholders to benchmark best practices.

Required profile

• Bachelor's degree in Engineering, Supply Chain, Logistics, Operations, Industrial Engineering, Industrial Design, Computer Science, Business Analytics or a related STEM field.
• 8+ years of cross-functional experience with technical and non-technical teams.
• 8+ years in program/project management, process improvement or operational excellence, delivering large-scale projects with measurable impact.
• Experience defining program requirements, setting success metrics and using data-driven methods.
• Complex data analysis, root cause investigation and stakeholder management, including presentations to senior leadership.
• Ability to manage many priorities in a fast-paced, ambiguous environment.

Preferred qualifications

• 6+ years driving continuous improvement, Lean, Six Sigma or operational excellence.
• Master's degree or MBA in a related field.
• Experience leading large-scale operational transformation, automation or technology programs, and in fulfillment, logistics, supply chain, manufacturing or e-commerce.
• Data visualization and reporting tools, mentoring experience, and fluent Mandarin and English.

The process is application review, phone interview, onsite (or virtual onsite) interview and offer. The posting may close early if filled.