Part-time Customer Service Manager

About the role

The Customer Service Manager will lead a coworking centre, acting as the primary point of contact for visitors, members and prospects. You will have autonomy to run the site like your own business, ensuring a world‑class experience for every customer.

Key responsibilities

• Oversee all on‑site operations and maintain high standards of service.
• Provide tours to prospective members and upsell services to existing customers.
• Resolve customer issues promptly and turn satisfied members into brand ambassadors.
• Drive revenue targets and manage day‑to‑day performance of the centre.
• Collaborate with internal teams to continuously improve the workspace environment.

Required profile

• Experience leading a small, customer‑focused team, preferably in a flexible workspace, retail or hospitality setting.
• Proven ability to meet sales or performance targets.
• Strong passion for customer service, high drive and resilience.
• Ownership mindset with a focus on quality and continuous improvement.

Required skills

What we offer

• Fun, challenging and rewarding career with clear promotion prospects.
• Comprehensive induction training and ongoing development.
• Generous incentives, flexible hours and a supportive work environment.
• Access to personalised benefits supporting mental, physical and financial wellbeing.