Field Service Team Manager

About the role

The Field Service Team Manager provides focused leadership to a team of service engineers, ensuring operational capability while balancing customer, business, and team needs. The role also drives a strong QHSE culture across the field service organization.

Key responsibilities

• Secure a strong QHSE culture within the Field Service organization.
• Manage and develop capabilities to support overall service strategies.
• Identify training needs, track competence improvement, and update skills matrices.
• Ensure availability of resources and manpower.
• Oversee FSE utilization, P3F results, and monitor investment progress.
• Support proactive service sales through lead generation in collaboration with capital and service sales.
• Ensure jobs are executed according to internal and external customer relationships.
• Lead the team remotely, providing direction aligned with the service strategy and a customer‑oriented mindset.
• Implement continuous efficiency improvements using innovative processes and technologies.
• Lead change management to adapt to new market demands.
• Implement and follow up on KPIs to measure and improve performance.

Required profile

• Fluent in English – reading, writing and speaking.
• Degree in Electrical, Mechanical or Chemical Engineering or equivalent experience.
• More than three years of management experience in a service environment.
• Experience with improvement tools such as 5S and project work.

Required skills

• Electrical Engineering
• Mechanical Engineering
• Chemical Engineering
• 5S improvement methodology