Air Freight Import/Export Customer Experience Specialist

About the role

Maersk is seeking an Air Freight Import/Export Customer Experience specialist to join its global network. The role focuses on delivering superior service to GCA Air customers, acting as the first point of contact and building strong relationships.

Key responsibilities

• Serve as primary contact for customers, advocating for their needs internally.
• Own the end‑to‑end shipment process, coordinating with internal stakeholders to ensure smooth execution.
• Monitor and adhere to agreed execution standards and customer‑specific IOPs, tracking relevant KPIs.
• Identify and act on upselling opportunities to drive business growth.
• Collaborate with cross‑functional teams across stations and DOC to resolve issues quickly.

Required profile

• Bachelor’s degree or equivalent in business, supply chain or related field.
• Minimum 1 year of experience in air freight forwarding.
• Strong written and verbal communication skills in English and the local language.
• Proficiency with Microsoft Office and other technical software.
• Customer‑centric mindset, composure, perseverance and collaborative attitude.

Required skills

• Microsoft Office

What we offer

• Opportunity to work for a global leader moving 20 % of world trade daily.
• Inclusive and diverse workplace that values all forms of diversity.
• Career development within a worldwide network.