Telemarketing Personal Loan Sales Officer

About the role

DBS Consumer Banking Group, described as the leading bank in Asia, is hiring a Telemarketing Personal Loan Sales Officer for its Consumer Banking Group. The role is based at Dehui 7F in Taipei, on a regular schedule, full-time, within the product sales function. It involves outbound telemarketing to promote and sell consumer banking products such as personal loans, credit cards and unsecured loans.

Key responsibilities

• Engage with potential customers through outbound telemarketing calls to promote and sell consumer banking products and services
• Provide excellent customer service and address customer inquiries and concerns effectively
• Achieve and exceed individual and team sales targets by converting leads into successful sales
• Maintain accurate records of customer interactions and sales activities in the bank's CRM system
• Collaborate with the marketing team to identify and implement effective sales strategies and campaigns
• Stay up to date with the bank's product offerings, policies and procedures to give customers accurate information

Required profile

• Strong communication and interpersonal skills, with the ability to engage and persuade customers
• Excellent problem-solving and customer service skills, able to handle customer inquiries efficiently
• Ability to work in a fast-paced, target-driven environment and meet individual and team sales goals
• Commitment to continuous learning and professional development

Required skills

• Proficiency in using computer systems and customer relationship management (CRM) software