Credit Card Customer Centre Officer (T&O)

About the role

dbs is hiring an Officer for its Credit Card Customer Centre within Group Technology and Operations (T&O) in Taipei. Group T&O manages the majority of the bank's operational processes across its banking delivery channels. The role is a regular schedule customer service position based at the Taipei Hub, 10th floor.

Key responsibilities

• Act as the main contact point for customers, handling inbound service calls to answer questions about banking and credit card products, systems and other matters, and resolving customer issues and identified financial transactions or modifications.
• Promote cross-selling and referrals for banking and credit card products and services in line with business needs.
• Follow up on customer requests and make outbound calls to reply to customers when necessary.
• Provide solutions to customers' concerns promptly and handle complaints, escalating them to the right parties so cases are resolved.
• Gather customer opinions and suggestions and feed them back to supervisors.
• Strictly follow approved operational procedures and control and compliance guidelines, meeting all requests within risk, compliance and quality standards.
• Show strong commitment, adhere to the work schedule and be available for short-notice deployment while on standby.

Required profile

• Bachelor's degree or above.
• Positive attitude, ambitious and able to resist stress.
• Clear and articulate, with a strong learning spirit and ability to cope with performance pressure.

Required skills

• Computer skills such as Excel, Outlook and Word.
• Chinese typing.