Assistant Officer – Telemarketing Personal Loan Sales

About the role

DBS Consumer Banking Group, a leading bank in Asia, is seeking an Assistant Officer to drive telemarketing sales of personal loans, cards, and unsecured loans. You will engage customers, promote banking products, and help them achieve their financial goals.

Key responsibilities

• Make outbound telemarketing calls to promote and sell consumer banking products and services.
• Provide excellent customer service, addressing inquiries and concerns effectively.
• Achieve and exceed individual and team sales targets by converting leads into sales.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with the marketing team to develop and implement effective sales strategies and campaigns.
• Stay up‑to‑date with product offerings, policies, and procedures to provide accurate information.

Required profile

• 1–2 years of experience in telemarketing or sales, preferably in banking or financial services.
• Strong communication and interpersonal skills with the ability to persuade customers.
• Excellent problem‑solving and customer‑service abilities.
• Proficiency in using computer systems and CRM software.
• Ability to thrive in a fast‑paced, target‑driven environment and meet sales goals.
• Commitment to continuous learning and professional development.

Required skills

• CRM software
• Computer systems

What we offer

• Competitive salary and benefits package.
• Dynamic environment that supports development and recognises achievements.