Customer Service Specialist II

About the role

ADP is seeking a Customer Service Specialist II to join its Customer Service team. In this role you will provide on‑the‑spot support for ADP’s integrated solutions, helping customers become more effective employers while delivering best‑in‑class experiences.

Key responsibilities

• Provide Tier 1 customer support and respond to basic inquiries about ADP products.
• Resolve routine customer concerns using pre‑defined solutions.
• Handle inquiries that may require data‑entry changes.
• Answer non‑technical product questions that cannot be addressed by associate specialists.
• Learn and navigate ADP systems to respond to issues efficiently.
• Document interactions and follow up to ensure timely resolution.

Required profile

• At least 1 year of previous customer service or related experience.
• High school diploma (Bachelor’s degree preferred).
• Strong client‑relationship and interpersonal skills.
• Ability to work in a performance‑based, structured environment with high ethical standards.
• Organizational skills including multitasking, prioritizing, and timely follow‑up.
• Capability to collaborate in a team and make independent decisions.