Technical Support Engineer – Dynamics CRM, Power Platform & Copilot Studio

About the role

Microsoft’s Customer Service & Support (CSS) team is seeking a Senior Technical Support Engineer to own, troubleshoot, and resolve complex technical issues for customers using Dynamics CRM, Power Platform, and Copilot Studio. The role combines deep technical problem‑solving with advisory support, helping customers maximize their Microsoft investment.

Key responsibilities

• Investigate, own, and resolve complex customer technical issues, acting as a trusted advisor.
• Collaborate across internal teams and leverage Microsoft’s AI‑driven troubleshooting tools.
• Lead readiness initiatives by mentoring peers, delivering technical coaching, and sharing knowledge.
• Partner with Engineering and Supportability groups to identify product defects and contribute to automation and diagnostic tool development.

Required profile

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 1+ year (or up to 3 years) of technical support, consulting, or IT experience.
• Fluent Mandarin (reading, writing, speaking) and confident English communication skills.
• Ability to pass Microsoft Cloud Background Check and related security screenings.

Required skills

• Dynamics CRM
• Power Platform
• Copilot Studio
• Technical support and troubleshooting