Sortation Manager

About the role

The Sortation Manager is directly responsible for the safe, accurate, and efficient processing (sorting/staging) of inbound volume at the Sub‑HUB sort center. This role's primary focus is on ensuring volume is correctly prepared and loaded for timely dispatch to the last‑mile delivery stations (CAMPs).

Key responsibilities

• Volume Flow Execution: Manages the inbound linehaul receiving process and ensures rapid, accurate sorting onto outbound vehicles destined for specific CAMPs.
• Labor Planning & Supervision: Develops and executes the daily, volume‑dependent labor plan for sort associates, manages shift schedules, time‑off requests, and performance coaching.
• Safety & Quality: Maintains a safe working environment on the dock and sort floor and oversees quality checks to minimize sortation errors that impact the downstream customer experience.
• Linehaul Oversight: Ensures all outbound vehicles are correctly loaded and dispatched according to the predetermined On‑Time Departure schedule (CPTs).
• Inventory Control: Manages and tracks internal package movement and exceptions within the Sub‑HUB.

Required profile

• Operational Experience: 5+ years of leadership or supervisory experience in warehouse, hub, or sortation center logistics.
• People & Labor Management: Direct experience creating volume‑based shift plans, managing associate scheduling, and providing performance coaching.
• Linehaul & Dispatch Operations: Hands‑on experience with inbound receiving, dock operations, package staging, and meeting strict Critical Pull Times (CPTs) / On‑Time Departure schedules.
• Safety & Quality Standards: Proven track record of enforcing workplace safety protocols on a dock/sort floor and running quality checks to minimize sorting errors.
• Inventory Control: Proficiency in using package tracking systems, managing internal inventory flow, and resolving operational exceptions.
• Education: High School Diploma or equivalent.

Required skills

• Warehouse Management Systems (WMS)
• Labor planning software
• Data analytics tools for volume forecasting
• Package tracking systems
• Lean / Six Sigma methodologies