S&M Reservation Agent

About the role

The Reservation Agent processes all booking inquiries, changes, and cancellations efficiently and accurately. You will manage room inventory, apply sales strategies, and ensure guests receive correct information about accommodations and services.

Key responsibilities

• Handle reservation requests received via phone, fax, email, corporate reservation center, or travel agencies.
• Verify room availability before confirming bookings and suggest alternative dates for sold‑out periods.
• Provide accurate transportation details and directions to the hotel, spa, and restaurants.
• Confirm reservation details with callers to ensure accuracy and explain guarantee and cancellation policies.
• Enthusiastically describe accommodations, amenities, and services to guests.

Required profile

• Familiar with reservation tasks and at least 1 year of relevant hotel experience.
• Dynamic team player with an outgoing personality.
• Good communication and interpersonal skills in English.
• Neat, clean, and well‑groomed appearance.
• Legal right to work in Taiwan.

Required skills

• Knowledge of Opera PMS system (preferred).
• Proficiency with MS Office software.