Operations Excellence Specialist – Hub Operations

About the role

The Operations Excellence Specialist will act as the guardian of quality across Coupang’s fulfillment centers and hub sortation facilities in Taiwan. You will audit daily operations, uncover root causes of defects, and drive sustainable improvements to ensure a flawless customer experience.

Key responsibilities

• Audit daily activities at fulfillment centers and hubs to verify compliance with global process standards.
• Conduct deep‑dive analyses on operational bottlenecks and defects to identify systemic issues.
• Influence site‑level teams to implement corrective actions and process enhancements without direct reporting lines.
• Lead troubleshooting sessions with operators to resolve immediate quality risks.
• Develop and monitor KPIs that reflect the health of warehouse and sortation operations.
• Prepare data‑driven reports and present findings to senior stakeholders for strategic decision‑making.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering or a related field.
• 1–3 years of experience in high‑volume environments such as factories, warehouses, or sortation logistics.
• Proven ability to perform root‑cause analysis and translate complex issues into actionable plans.
• Strong communication skills for reporting insights to senior leadership.
• Project‑management capability to lead cross‑functional initiatives.

Required skills