Operations Associate

About the role

The Operations Associate is an integral member of the store team, responsible for driving efficiency in daily operations and supporting the implementation of store strategies that align with brand standards. This role ensures smooth administrative processes, compliance, and a high‑quality client experience.

Key responsibilities

• Support vendor management, store maintenance, cash handling and reimbursement processes.
• Communicate and enforce company policies, brand standards and grooming guidelines across the store.
• Act as the primary liaison for HR matters, assisting with roster planning, scheduling and staff coordination.
• Administer new‑joiner onboarding, including system access requests and related setup.

Required profile

• Previous experience in an operations function within a fast‑paced retail environment, preferably luxury or premium service.
• Solid knowledge of store operations and back‑of‑house processes.
• Strong organizational and coordination abilities with high attention to detail.
• Demonstrated interpersonal influence, project management capabilities and a proactive mindset.
• Flexibility to work on a shift schedule based on business needs.

Required skills

• Microsoft Excel
• Microsoft PowerPoint