Insurance & Marketing Governance Assistant Manager

About the role

The Insurance & Marketing Governance Assistant Manager supports American Express Taiwan’s insurance business by acting as both an insurance agent and compliance officer. The role ensures that board and shareholder meetings are properly organized, that internal policies align with regulatory requirements, and that data protection measures are consistently applied across product and marketing initiatives.

Key responsibilities

• Coordinate and document regular board and shareholder meetings for the insurance legal entity, including agenda preparation, material collection, minute drafting, and sign‑off management.
• Maintain governance records and ensure proper retention of required documentation.
• Serve as the primary compliance contact for the insurance business and the Product & Marketing team, handling inquiries, internal reviews, and policy updates.
• Communicate regulatory changes to stakeholders and support the implementation of necessary process adjustments.
• Investigate insurance‑related customer complaints, review sales calls or supporting materials, and coordinate resolutions with internal teams and insurance partners.
• Conduct regular data‑protection self‑assessments, gather documentation for MCO or control teams, and follow up on remediation actions to strengthen internal controls.

Required profile

• Valid General Insurance Agent License (產險代理人執照).
• At least 5 years of experience in the insurance industry, preferably with exposure to compliance, governance, risk management or internal control.
• Strong understanding of local insurance regulations and financial‑services regulatory requirements.
• Excellent analytical, problem‑solving and stakeholder‑management abilities.

Required skills