E-Banking Implementation Administrator

About the role

Mitsubishi UFJ Financial Group (MUFG) is recruiting an E-banking Implementation Administrator for its Taipei branch. You will support the Transaction Banking team in delivering service on advanced E-banking systems, working with clients, operations and relationship managers.

Key responsibilities

• Respond promptly to daily client enquiries about E-banking systems and cash products, and maintain open communication with external clients and internal stakeholders.
• Troubleshoot client issues and guide them through practical solutions.
• Deliver training sessions on the bank's E-banking system, including hands-on support and preparation of training materials for internal staff and external clients.
• Collaborate with Operations teams so transactions are processed accurately and within timelines, and work with Relationship Managers to understand client needs and support business promotion.
• Build lasting client relationships by identifying their needs, improving product usage and sharing relevant solutions.
• Review and update E-banking and Cash Management product materials to stay aligned with internal standards and regulations.
• Handle client registration, including alteration notices and application preparation, and coordinate onboarding and implementation projects with the relevant teams.

Required profile

• Demonstrable experience supporting digital banking platforms or similar environments; at least one year of relevant experience is preferred.
• Thorough understanding of relevant systems and procedures, and comprehensive knowledge of banking products and services.
• Excellent interpersonal skills and clear communication with clients, colleagues and stakeholders.
• Proficiency in English is essential; proficiency in Japanese is preferred due to frequent interaction with Japanese clients.