Customer Engineer (iTeam) – Global Installation Engineer

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the primary liaison with customers, installing, maintaining and upgrading semiconductor equipment across multiple Taiwanese sites.

Key responsibilities

• Perform Tier I service activities independently and Tier II with assistance.
• Execute routine preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Diagnose and resolve technical issues using digital analytics and basic diagnostic techniques.
• Communicate with customers and internal engineers to address fab issues and participate in escalation calls.
• Follow checklists, procedures and IP guidelines, and contribute to knowledge‑management systems.

Required profile

• Ability to read circuit diagrams and use test equipment with minimal assistance.
• Strong focus on customer satisfaction and safety compliance.
• Capable of working independently, managing own workload and traveling up to 75% of the time.

Required skills

• Electrical systems
• Vacuum systems
• Mechanical systems
• Plasma systems
• Hydraulic systems
• Gas systems
• Diagnostic techniques
• Circuit diagram interpretation

What we offer

• Supportive work culture with learning and development opportunities.
• Comprehensive health and wellbeing programs.
• Global company with exposure to cutting‑edge semiconductor technology.