Associate, Merchant Success

About the role

The Associate, Merchant Success will support hotel partners by handling operational, booking, finance and content inquiries. You will act as the main point of contact for hotel operations in selected markets and collaborate with cross‑functional teams to ensure smooth campaign execution and accurate performance reporting.

Key responsibilities

• Support operational aspects of hotel partners, including booking, finance and content‑related inquiries, ensuring timely resolution.
• Assist hotel merchants in joining marketing campaigns and setting up promotional discounts in the backend system.
• Maintain content quality and inventory accuracy for directly contracted hotels.
• Serve as the primary point of contact for hotel operations in designated markets, handling inquiries and issues.
• Collaborate with Business Development, Finance, Marketing and Customer Support teams to meet partner needs.
• Track and report performance metrics to drive continuous improvement.

Required profile

• 1‑2 years of experience in operations, marketing or a related field.
• Native or fluent proficiency in English and Mandarin.
• Strong communication and interpersonal abilities, with a collaborative mindset.
• Resourceful, agile, detail‑oriented and able to adapt to fast‑changing environments.
• Excellent written and verbal communication skills.
• Numerical and analytical aptitude.

Required skills

• Proficiency with GSuite, especially Google Sheets.