Air Freight Import/Export Customer Experience Specialist

About the role

Join Maersk as an Air Freight Import/Export Customer Experience specialist. You will be the primary point of contact for GCA Air customers, delivering superior service, identifying issues early and ensuring swift resolution while collaborating closely with internal teams.

Key responsibilities

• Act as the first point of contact for customers, building strong, trusted relationships.
• Own the end‑to‑end shipment process, coordinating with customers and internal stakeholders to ensure smooth execution.
• Monitor and adhere to agreed execution standards, IOPs and KPI targets.
• Identify upselling opportunities and drive business growth through the network.
• Collaborate with Station/DOC teams to proactively resolve issues and improve the customer journey.

Required profile

• Bachelor’s degree or equivalent in business, supply chain or a related field.
• Minimum 3 years of experience in air freight forwarding.
• Strong written and verbal communication skills in English and the local language.
• Ability to work effectively in a multicultural, fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.
• Knowledge of air freight end‑to‑end processes and operations systems.

What we offer

• Opportunity to work for a global leader that handles 20 % of world trade daily.
• Inclusive and diverse workplace that values all forms of diversity.
• Professional development and career growth within a worldwide network.