Telemarketing Personal Loan Sales Officer

About the role

The Telemarketing Personal Loan Sales Officer will engage potential customers via phone, understand their financial needs and provide tailored loan solutions. This role supports DBS Consumer Banking Group’s mission to help customers achieve their dreams at every life stage.

Key responsibilities

• Proactively reach out to potential customers and engage them in meaningful conversations to understand their financial needs and goals.
• Provide personalized solutions and recommendations to customers, ensuring their satisfaction and loyalty.
• Maintain a high level of product knowledge and stay updated on the latest offerings and industry trends.
• Collaborate with cross‑functional teams to ensure a seamless customer experience.
• Achieve and exceed individual and team sales targets through effective sales strategies and techniques.
• Contribute to the continuous improvement of the telemarketing sales process and procedures.

Required profile

• Minimum 1‑2 years of experience in sales or customer service, preferably in banking or financial services.
• Strong communication and interpersonal skills with the ability to build rapport.
• Excellent problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced, target‑driven environment and thrive under pressure.
• Commitment to providing exceptional customer service and helping customers achieve their financial goals.

Required skills

What we offer

• Competitive salary and benefits package.
• Dynamic environment that supports professional development and recognises achievements.