Technical Support Engineer – Security Cyberdefender

About the role

Microsoft’s Customer Service & Support (CSS) team is seeking a Technical Support Engineer focused on Security Cyberdefender. In this role you will help customers resolve technical issues quickly and securely, contributing to a seamless support experience powered by Microsoft AI technologies.

Key responsibilities

• Own, investigate, and resolve customer technical issues, leveraging troubleshooting tools and cross‑team collaboration.
• Participate in or lead community‑building activities with peer delivery roles, sharing knowledge and enhancing readiness.
• Develop technical and professional proficiency through ongoing training and readiness programs.
• Identify potential product defects, escalate appropriately, and contribute to product and process improvements.

Required profile

• Fluent in Mandarin and English with strong verbal and written communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Relevant experience in technical support, technical consulting, IT operations, or a similar role.
• Strong analytical, problem‑solving, and customer‑service abilities.

Required skills