Study Start‑Up Associate I/II (Site Specialist)

About the role

ICON plc is seeking a Study Start‑Up Associate (Site Specialist) to join its Taipei office in a hybrid work model. The role will independently manage site support activities, acting as the primary operational contact for assigned clinical trial sites and ensuring efficient study start‑up and ongoing maintenance.

Key responsibilities

• Coordinate collection, review, and maintenance of site‑level documents, ensuring accuracy and compliance.
• Serve as operational liaison for site staff regarding documentation, systems, and process queries.
• Keep site status, metrics, and key milestones up‑to‑date in clinical trial management tools.
• Support planning and logistics for site meetings, investigator meetings, and monitoring visits.
• Identify opportunities to streamline site workflows and contribute to process‑improvement initiatives.
• Provide guidance and share best practices with junior Site Specialists or colleagues.

Required profile

• Bachelor’s degree in life sciences, healthcare, business or related field, or equivalent clinical research experience.
• Proven experience in site support, clinical administration or similar roles within a CRO, pharmaceutical or healthcare organization.
• Good understanding of clinical trial processes, Good Clinical Practice (GCP) and site documentation requirements.
• Strong organisational and problem‑solving abilities with capacity to manage multiple sites and priorities.
• Excellent communication and interpersonal skills with a proactive, service‑focused mindset.
• Ability to work independently while collaborating effectively with cross‑functional teams.

Required skills

What we offer

• Competitive salary.
• Annual leave entitlements.
• Health insurance options for employee and family.
• Retirement planning offerings.
• Global Employee Assistance Programme (LifeWorks) providing 24‑hour support.
• Opportunities to work in an inclusive, innovative environment within a leading healthcare intelligence organization.