Service Product Line Management – MDP

About the role

Supports service operations performance for the AMT/AMSEA region while acting as the FSO focal point for field product support. The role drives execution across service contracts, supply chain, quality, cost, and field readiness to meet operating plan commitments and support strategic customers.

Key responsibilities

• Serve as the FSO focal for field product support and execution alignment across sales, FSO, SAMs, planning, quality, and engineering.
• Track and drive service contract KPIs such as uptime, availability, and stop‑loss, and perform material and labor analysis to improve margins.
• Manage high‑level customer and field escalations, and lead repair and refurbishment projects with engineering.
• Ensure field readiness and tool maintenance capability at contract sites, supporting Service Agreement Readiness (SAR) and new program launches.
• Disseminate best‑known methods and lessons learned across FSO teams and support training and certification programs.
• Communicate execution risks and progress to senior executives and lead cross‑functional initiatives with regional and global impact.

Required profile

• Semiconductor equipment experience in a production environment.
• Understanding of ALD, PVD and MCVD technologies and equipment maintenance.
• Bachelor’s degree or higher, engineering background preferred or equivalent experience.

Required skills

• ALD technology
• PVD technology
• MCVD technology
• Equipment maintenance

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs that provide personal and professional support.