Sales Associate – Luxury Retail

About the role

We are seeking a motivated Sales Associate to represent Hermès in a boutique environment. The role focuses on delivering the brand’s standards of image and service while driving sales and building lasting client relationships.

Key responsibilities

• Manage all sales activities in store, adhering to Hermès global standards of image and service.
• Identify customer needs, develop relationships, close sales and provide post‑sales support.
• Achieve sales targets while maintaining high levels of product knowledge, customer service and operational procedures.
• Build long‑term relationships with clients by delivering an exceptional customer experience.
• Proactively welcome walk‑in customers and maintain key performance indicators.
• Assist with inventory management and special projects as required.
• Collaborate within an inclusive team environment.
• Perform other duties as assigned.

Required profile

• Minimum 3 years of retail management or operations experience in luxury brands or a similar capacity.
• Strong motivation to act as a Hermès Ambassador and deliver excellent customer service.
• Commitment to teamwork and a positive, energetic attitude.
• Excellent presentation, interpersonal and communication skills.
• Good command of Mandarin; English proficiency is a plus.

Required skills