Retail Operations Supervisor (Annual Contractor)

About the role

The Retail Operations Supervisor ensures operational excellence across Vacheron Constantin boutiques. Working closely with local teams, Richemont Taiwan, and regional partners, the role drives performance, compliance, and a premium client experience through data‑driven insights and hands‑on support.

Key responsibilities

• Produce and analyse boutique KPI reports to monitor performance and identify improvement actions.
• Support daily store operations, including merchandising, visual merchandising, maintenance, and compliance with company policies.
• Organise boutique meetings to communicate new launches, marketing updates, and operational guidelines.
• Coordinate with mall marketing teams on promotional activities and brand participation.
• Conduct regular store visits, develop action plans, and collaborate with regional trainers to deliver staff training and commercial mastery.
• Analyse SAP Analytics data, prepare strategic reports, and recommend short‑ and mid‑term actions.
• Work with senior managers to define commercial road‑maps, prepare presentations for headquarters, and monitor execution.
• Maintain dashboards, manage the team calendar, and gather competitive intelligence across APAC.
• Develop ad‑hoc analyses on stock, limited‑edition releases, and product allocations.

Required profile

• Proven experience in retail operations, preferably within the luxury sector.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent stakeholder management skills across local, regional, and corporate teams.
• Experience coordinating training programs and driving operational compliance.

Required skills

• SAP Analytics
• Excel