IT Helpdesk Engineer (Taipei)

About the role

Monolithic Power Systems is seeking an IT Helpdesk Engineer to provide first‑line technical support to internal users across Taiwan, Japan, Korea and other overseas locations. The role involves troubleshooting Windows systems, hardware, software, network connectivity and workplace technologies both onsite and remotely.

Key responsibilities

• Provide first‑line support, track incidents and service requests, and resolve issues for users in multiple regions.
• Install, configure and troubleshoot Windows 10/11 computers, business applications, network connections, printers and meeting‑room equipment.
• Prepare and configure new employee computers, manage device replacements, upgrades, data migrations and equipment recovery.
• Deploy software and updates using Microsoft SCCM/Configuration Manager, monitor results and troubleshoot failures.
• Support Microsoft Teams Rooms, video‑conferencing devices, displays and shared workplace technologies.
• Maintain accurate IT asset records and standardized deployment procedures.
• Create and maintain Knowledge Base articles, FAQs and standard operating procedures.
• Analyze recurring issues, collaborate with IT teams and vendors to improve service efficiency and automation.

Required profile

• College diploma or higher, preferably in IT, Computer Science or related field.
• Hands‑on experience with Windows 10/11 installation, configuration and basic hardware/network troubleshooting.
• Strong customer service, communication and problem‑solving skills with ability to explain technical issues clearly.
• Basic English reading and communication ability for supporting users across regions.
• Self‑motivated, detail‑oriented and able to work independently as well as collaboratively.

Required skills

• Microsoft SCCM / Configuration Manager
• Active Directory and Microsoft Entra ID
• PowerShell scripting
• Ticketing systems
• IT asset management
• Knowledge Base management
• Experience with AI‑enabled IT support technologies (LLM, RAG)