Guest Service Officer
Royal Caribbean Group · Taipei
Job description
About the role
The Guest Service Officer provides outstanding hospitality and focused customer service to hotel guests. This role requires a professional appearance, effective decision‑making, and the ability to add value through proactive problem solving.
Key responsibilities
- Deliver high‑quality guest service, addressing requests and resolving issues promptly.
- Handle cash transactions, manage US currency and exchange rates accurately.
- Operate basic office equipment such as telephones, computers, and copy machines.
- Communicate tactfully with guests, department heads, and shipboard employees to negotiate resolutions.
Required profile
- Minimum one‑year experience in a customer‑contact position within the hotel or related industry.
- At least one year of cash‑handling experience with knowledge of US currency.
- High school diploma or equivalent preferred.
- Ability to read, write and speak both English and Mandarin.
Required skills
- Strong customer service orientation.
- Cash handling proficiency.
- Basic operation of office equipment.
- Fluency in English and Mandarin.
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Royal Caribbean Group
Taipei