Front Office Intern

About the role

Mandarin Oriental is looking for a Front Office Intern in Taipei. The intern supports the Front Office team with daily operations and guest service, and students seeking practical hotel experience as part of an internship or work-placement programme are welcome.

Key responsibilities

• Welcome and greet guests warmly, professionally and courteously.
• Assist with guest arrival and departure arrangements under the guidance of Front Office colleagues.
• Support check-in and check-out preparation and related administrative duties.
• Respond promptly and courteously to guest requests and enquiries, and give guests information about hotel facilities, services and local attractions.
• Gather and update guest preferences to support personalized service and guest recognition.
• Coordinate with Housekeeping, Concierge, Guest Services and other departments as needed.
• Help prepare Front Office reports, documents, guest correspondence and other administrative tasks.
• Monitor guest requests and ensure appropriate follow-up.

Required profile

• Currently studying or recently graduated in Hospitality Management, Tourism, Hotel Management, Business Administration or a related discipline.
• Excellent communication in English and Mandarin.

What we offer

• Learning and development programmes tailored to different stages of your career.
• The MOstay programme, offering complimentary nights and attractive room rates for you and your loved ones.