Global Software Support Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Global Software Support Engineer in Taichung, Taiwan. The role supports PDC equipment software, applications, computing and systems issues of moderate complexity, working closely with customer teams and global support groups.

Key responsibilities

• Analyze and collaborate to resolve PDC equipment software, application, computing and systems issues of moderate complexity, and investigate high-value customer problems, systemic bugs and software failures.
• Perform software installation, issue troubleshooting, reporting and escalation across software, computing, system and application scopes.
• Coordinate with CE/PSE and global software support teams and provide customer software support through the issue escalation flow.
• Test and verify software functionality and key features of product software.
• Take part in system software start-up, new product introduction (NPI) and customer project support.
• Provide timely updates and reports to stakeholders on key customer software issues, aligned with group objectives.

Required profile

• Expanded conceptual knowledge in the own discipline and broadened capabilities.
• Understanding of key business drivers and ability to use it to complete own work.
• No supervisory responsibilities, but informal guidance to new team members.
• Able to solve problems in straightforward situations using technical experience, judgment and precedents.
• Able to explain complex information clearly to others.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Full-time position with travel of about 20% of the time.
• Relocation eligible.