Global Software Support Engineer II

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Global Software Support Engineer II in Taichung, Taiwan. The role supports equipment software applications and systems, working closely with customers and their high-value problems.

Key responsibilities

• Analyze and resolve equipment software application and systems issues of moderate complexity, including customer high-value problems, systemic bugs and software failures.
• Provide customer software support through the Software Ticketing system.
• Give timely updates and reports to stakeholders on key customer software issues and deliver in line with group objectives.
• Create, test and verify Software Change Notifications and Key Feature Procedures for product software.
• Help write customer-focused feature documentation for external software features.
• Contribute to equipment software specifications, design, testing and documentation reviews as needed.
• Assist in training junior engineers and in detailed product operation.

Required profile

• Expanded conceptual knowledge in your own discipline and the ability to broaden your capabilities.
• Understanding of key business drivers and how to use that understanding in your work.
• Able to solve problems in straightforward situations using technical experience and judgment.
• Able to explain complex information clearly to others.
• No supervisory responsibilities, though informal guidance to new team members is provided.

What we offer

• Full-time position with travel of about 10% of the time.
• Relocation eligibility.
• A supportive work culture that encourages learning, development and career growth.