Field Service Team Leader – Taichung

About the role

The Field Service Team Leader will manage an onsite team to ensure smooth daily operations at customer sites. You will work closely with functional teams, follow Edwards Best Operating Practice, and act as the main liaison between customers and the Service Manager.

Key responsibilities

• Lead and coordinate the onsite field service team for daily operations.
• Maintain strong customer relationships and gather feedback for continuous improvement.
• Prepare regular activity reports and status updates for management.
• Participate actively in health, safety and loss‑control initiatives.
• Provide safety feedback related to work areas and Edwards equipment.

Required profile

• Proven experience in field service activities and product knowledge.
• Familiarity with engineering drawings (electrical and mechanical) and schematic layouts.
• Understanding of electro‑mechanical assembly, PLC controls and electronics.
• Good command of written and spoken English is an advantage.

Required skills

• Microsoft Office
• Engineering drawings interpretation
• Electro‑mechanical assembly
• PLC controls
• Electronics

What we offer

• Vacation system superior to statutory law (10 days proportional for new hires).
• Guaranteed annual salary of 14 months, paid proportionally.
• Free group insurance for employees and their families.
• Overseas business‑trip safety insurance and annual health check.
• Wedding, funeral, maternity allowances and festival benefits.
• Welfare allowance for personal training, travel, medical care, kindergarten, etc.
• Staff travel and health‑promotion activities.