Field Service Engineer - Da Vinci Surgical Systems

About the role

Intuitive, a pioneer in robotic-assisted surgery, is hiring a Field Service Engineer in Kaohsiung. The engineer maintains and supports the da Vinci Surgical System and related equipment in the assigned territory, working closely with hospitals and surgeons.

Key responsibilities

• Perform scheduled maintenance such as system inspections, preventive maintenance, software updates, recalls, field actions and upgrades.
• Troubleshoot, diagnose and repair the da Vinci Surgical System and associated equipment within the territory.
• Coordinate and carry out system and hardware delivery and installation.
• Complete administrative duties such as spare parts inventory, field activity reports, return material authorizations and expense reports.
• Maintain issued tooling, calibrated tool sets, laptops, iPads and other company assets.
• Support sales teams with trade show support and provide hospital contacts to other teams.
• Provide customer training on new I&A reprocessing methods and cleaning directives, and support I&A complaints with failure analysis.
• Visit sites to check that hospital CSSDs meet ISI requirements for I&A reprocessing and give customers the reprocessing requirements.
• Deliver quarterly territory reviews and take part in continuous improvement projects.

Required profile

• College degree in biomedical engineering, mechanical engineering or engineering (preferred).
• 3+ years of experience as a Field Service Engineer in the medical device industry.
• Track record of customer relationships with surgeons and hospital staff and of training support.
• Able to travel up to 40% and work on-call hours for urgent issues.

Required skills

• Strong knowledge of operating room protocol and HIPAA standards.
• Proven ability to independently troubleshoot complex electromechanical systems.
• Excellent written and oral communication and interpersonal skills.
• Ability to present the value proposition of service offerings.