Executive, Operations Department – Fulfilment

About the role

We are looking for an Executive to lead daily fulfilment operations within our Operations Department. The role ensures smooth order processing, inventory control and shipment tracking while supporting cross‑functional teams to deliver excellent customer service.

Key responsibilities

• Coordinate daily fulfilment activities, including order entry, inventory updates and shipment monitoring.
• Collaborate with Sales, Customer Service and Logistics teams to resolve issues and maintain high customer satisfaction.
• Track, analyse and report on key performance indicators such as order accuracy, turnaround time and delivery performance.
• Identify and propose process improvements, supporting the implementation of best practices.
• Ensure compliance with company policies, safety standards and relevant regulations.
• Assist in training and onboarding new fulfilment staff.
• Support system updates and digital transformation initiatives related to fulfilment operations.

Required profile

• Bachelor’s degree in Business, Operations, Supply Chain or a related field.
• 1–3 years of experience in fulfilment, operations or logistics.
• Strong organisational abilities and clear communication skills.
• Problem‑solving mindset with high attention to detail.

Required skills

• Proficiency in MS Office.
• Experience with fulfilment or order management systems.