Customer Service Officer – Banking & Credit Card Specialist

About the role

This position serves as the primary contact point for the bank’s customers, handling inbound calls and providing assistance on banking and credit‑card products, system queries, and transaction modifications. The role focuses on delivering timely solutions and maintaining high customer satisfaction.

Key responsibilities

• Answer inbound service calls and respond to customer inquiries about banking, credit‑card, and system topics.
• Resolve customer issues, manage identified financial‑transaction or modification requests.
• Perform inbound cross‑selling and referrals for banking and credit‑card products aligned with business needs.
• Follow up on customer requests and make outbound calls when necessary.
• Listen to grievances, provide solutions or route cases to appropriate parties.
• Collect customer feedback and relay suggestions to supervisors.
• Adhere strictly to approved operational procedures, compliance guidelines, and quality standards.
• Demonstrate strong work commitment, follow the work schedule, and be ready for short‑notice deployment.

Required profile

• Strong work ethic and commitment to service excellence.
• Ability to follow established procedures and compliance requirements.
• Flexibility to be available on short notice for standby deployment.

Required skills

What we offer

• Full‑time employment in a dynamic banking environment.
• Opportunities to develop cross‑selling and customer‑service expertise.