Customer Service Executive

About the role

We are looking for a Customer Service Executive who will respond to customer inquiries, expedite critical orders, communicate dispositions, and research and resolve issues. The role involves maintaining accurate records and ensuring customer satisfaction in line with consumer laws.

Key responsibilities

• Prepare quotes, track orders, process backlogs, handle invoicing, returns and discrepancy resolution.
• Support sales team and external customers with order expediting, stock queries, reporting and stock rotation.
• Identify, investigate and implement process improvement opportunities and monitor key performance metrics.
• Maintain good customer relations, resolve claims and complaints fairly and effectively.
• Maintain and update electronic and hard‑copy records as required.
• Perform other duties as assigned, including responding to senior management requests.

Required profile

• Extensive knowledge of organizational practices and procedures, enabling high‑level contribution.
• Ability to complete complex assignments with significant judgment, initiative and problem‑solving skills.
• Works under minimal guidance, using independent judgment to determine best approaches.
• Collaborates with internal and external contacts and may participate in special project teams.
• Minimum of five years of related experience.
• High school diploma or equivalent.