Customer Engagement Applications Engineer - Wafer Metrology

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Customer Engagement Applications Engineer in Taichung City. The role provides technical applications support for KLA-Tencor wafer metrology products used in customer fabrication facilities, with in-depth training provided in Taiwan and overseas.

Key responsibilities

• Analyze, develop and implement KLA-Tencor wafer metrology products in customer fabrication facilities, conduct data analysis and make product presentations
• Handle tool evaluation, acceptance testing, customer training, recipe setup, data analysis, project execution and related pre-sales activities
• Assist sales staff in assessing product applications to customer needs and follow up on technical information dissemination
• Report regional requirements to the product division and escalate application issues, following up until they are fixed
• Work with customers and the division to maximize the benefit of the wafer metrology group
• Generate best-practice knowledge materials (BKM) and publish technical papers
• Travel to customer sites is required

Required profile

• Master's degree or 0 years of experience; Bachelor's degree or 1 year of experience
• Understanding of semiconductor processes
• Good English and communication skills, with good presentation and report writing skills
• Project management, leadership and interpersonal communication skills
• Willingness to work in a semiconductor clean room environment
• Self-driven, independent yet a strong team player, able to work across multiple customer sites and handle stress