Customer Engagement Applications Engineer (Wafer Inspection)

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Customer Engagement Applications Engineer in Taichung City. The role provides technical applications support for KLA-Tencor wafer inspection products in customer fabrication facilities, with in-depth training provided in Taiwan and overseas.

Key responsibilities

• Provide technical applications support for the development and implementation of wafer inspection products in customer fabrication facilities, and make presentations on all aspects of the products.
• Handle tool evaluation, acceptance testing, customer training, recipe setup, data analysis, project execution and related pre-sales activities, and assist sales staff in assessing product applications.
• Follow up on technical information dissemination and report regional requirements to the product division.
• Escalate application issues to the division and follow up until they are fixed, working on complex problems requiring in-depth analysis.
• Work with customers and the division to maximise the benefit of wafer inspectors.
• Generate best-practice knowledge materials (BKM) and publish technical papers.
• Travel to customer sites and work in a cleanroom environment.

Required profile

• Master's degree; semiconductor process knowledge is a plus.
• Good English and communication skills.
• Good presentation and report writing skills.
• Project management, leadership and interpersonal communication skills.