Senior Customer Service Representative

About the role

This position provides first‑line customer service within UPS Global Business Services (GBS). You will handle inbound inquiries, investigate cases, and ensure each customer issue is resolved efficiently and professionally.

Key responsibilities

• Provide first‑line customer service via phone, email, or chat.
• Log and investigate customer cases, gathering all relevant information.
• Monitor case progress and ensure timely resolution.
• Document case details and outcomes in internal systems.
• Escalate complex cases to senior specialists when necessary.
• Collaborate with internal teams to obtain additional information.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to analyze information and solve problems efficiently.
• Experience handling high‑volume inquiries in a call‑center environment.
• Proficiency with case management tools and ability to multitask.
• Attention to detail and strong documentation habits.

Required skills

What we offer

• Permanent employment with a global leader.
• Opportunities for career growth and development.
• Inclusive workplace free from discrimination.
• Competitive benefits package.
• Access to training and mentorship programs.