Technical Support Engineer – Teams

About the role

Microsoft’s Customer Experience and Success (CE&S) organization is seeking a Technical Support Engineer focused on Teams. You will be part of the Customer Service & Support (CSS) team, helping customers resolve technical issues quickly and securely while contributing to AI‑driven transformation.

Key responsibilities

• Own, investigate, and resolve customer technical issues related to Microsoft Teams.
• Collaborate with internal and cross‑functional teams using troubleshooting tools and best practices.
• Lead or participate in community‑building activities, sharing knowledge with peers.
• Develop technical and professional proficiency through training and readiness programs.
• Identify potential product defects, escalate appropriately, and contribute to product improvements.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 1 year of technical support, consulting, or IT experience (or 3 years without a degree).
• Fluent Mandarin (reading, writing, speaking) and confident English communication skills.

Required skills

What we offer

• Opportunities for rapid career growth and skill development.
• Access to Microsoft’s AI technologies and a collaborative culture.
• Support for continuous learning and professional advancement.