Technical Support Engineer – Intune

About the role

Join Microsoft’s Customer Experience and Success organization as a Technical Support Engineer focused on Intune. You will be part of a global team that delivers seamless, AI‑powered support experiences to customers, helping them resolve technical issues quickly and securely.

Key responsibilities

• Own, investigate, and resolve customer technical issues related to Microsoft Intune.
• Collaborate with internal and cross‑functional teams, leveraging troubleshooting tools and best practices.
• Participate in knowledge‑sharing communities and mentor peers to improve overall team readiness.
• Identify potential product defects, escalate them appropriately, and contribute to product improvements.
• Support 24x7 business‑critical operations through scheduled shift rotations, including weekends and public holidays.

Required profile

• Fluent in Mandarin and English with strong verbal and written communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Relevant experience in technical support, technical consulting, or IT operations.

Required skills

• Microsoft Intune
• Technical support
• Troubleshooting

What we offer

• Opportunities for rapid career growth within a global technology leader.
• Access to Microsoft’s AI tools and extensive training resources.
• A collaborative, inclusive culture that values respect, integrity, and accountability.