Technical Support Engineer – Entra Identity

About the role

Microsoft’s Customer Service & Support organization is looking for a Technical Support Engineer focused on Entra Identity. In this role you will own, troubleshoot and resolve technical issues for customers while collaborating with cross‑functional teams. The position offers the chance to deepen your technical expertise and contribute to AI‑driven support experiences.

Key responsibilities

• Investigate, own and resolve customer technical problems using Microsoft’s troubleshooting tools and best practices.
• Collaborate with peers and other teams to share knowledge and accelerate issue resolution.
• Participate in community building activities, mentoring peers and contributing to readiness initiatives.
• Develop and maintain technical proficiency through continuous training.
• Identify potential product defects, escalate appropriately and contribute to product improvements.

Required profile

• Fluent in both Mandarin and English, with strong verbal and written communication skills.
• Bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent practical experience.
• Relevant experience in technical support, technical consulting, IT operations, or a similar role.
• Strong analytical, problem‑solving and customer‑service abilities.
• Ability to thrive in a dynamic, fast‑paced environment.

Required skills

• No specific technical skills mentioned in the posting.