Software Support Engineer
Graid Technology Inc. · Taipei
Job description
About the role
We are looking for a Software Support Engineer to provide enterprise‑level technical support for Graid Technology’s GPU‑accelerated RAID solution. The role involves diagnosing software and hardware issues, communicating with customers, and collaborating with internal teams to ensure successful resolutions.
Key responsibilities
- Handle customer technical support cases via phone and email.
- Diagnose, troubleshoot, and resolve software and hardware problems.
- Follow up with customers to confirm issues are fully resolved.
- Escalate complex issues to appropriate internal teams.
- Support customer acceptance tests and proof‑of‑concept projects.
- Prepare technical documentation, reports, and user guides.
- Manage multiple support cases simultaneously.
Required profile
- Strong attention to detail and problem‑solving abilities.
- Excellent interpersonal and client‑facing communication skills.
- Degree in Computer Science or Information Technology.
Required skills
- In‑depth knowledge of Windows environments.
- In‑depth knowledge of Linux environments.
- Proficiency with remote desktop tools.
- Experience using help‑desk systems.
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Published 1 day ago
Expires 1 month from now
11 views · 0 interested
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Graid Technology Inc.
Taipei