Senior Specialist, Workforce Planning & Optimization – Hub Operations

About the role

The Workforce Planning & Optimization Specialist for Hub Operations will act as the strategic labor and capacity planning backbone for Coupang’s HUB sortation facilities co‑located within fulfillment centers in Taiwan. You will own end‑to‑end capacity planning, balance operational excellence with cost efficiency, and serve as the key liaison between HUB Operations, manpower teams, and staffing agencies.

Key responsibilities

• Capacity & Labor Modeling – build, maintain, and refine comprehensive capacity plans across all Taiwan HUBs, modeling demand forecasts against show‑up rates, attrition, and optimal senior/tenured temp labor ratios.
• Cost & Incentive Optimization – design and implement competitive, cost‑effective temporary worker incentive structures and intelligent rostering strategies to achieve low, optimized Cost Per Hour (CPH).
• Talent Pool Development – create and sustain a reliable pool of tenured/senior temporary workers to ensure shift stability, high quality, and rapid operational ramp‑ups.
• Stakeholder & Agency Management – serve as trusted partner to HUB Operations leaders, collaborating daily with FC manpower teams, in‑house talent acquisition, and external staffing vendors.
• Operations Analytics & Dashboarding – build scalable dashboards, data models, and tracking tables to showcase critical input metrics, labor show‑up trends, and quality guardrails for leadership decision‑making.

Required profile

• 4+ years of hands‑on experience in workforce planning, labor modeling, or capacity planning within high‑volume logistics or fulfillment centers.
• Advanced proficiency in quantitative data analysis and visualization (e.g., SQL, Excel, Tableau, Power BI) with a track record of building labor tracking models and operational dashboards.
• Proven capability in labor cost management, Cost Per Hour optimization, shift rostering, and modeling temporary labor incentive structures.
• Experience managing temporary staffing agency relationships, vendor SLAs, and collaborating with cross‑functional operational and HR teams.
• Strong numerical acuity to model variance in demand forecasts, show‑up rates, and attrition in high‑tempo environments.
• Basic English speaking proficiency.

Required skills

• SQL
• Excel
• Tableau
• Power BI
• Python
• R